Feedback forum

Client feedback forum


Welcome to our client feedback page where we encourage those who have attended our training programs, or used our support and consulting services to provide concise and constructive feedback. This helps our teams develop our services further and ensure our course programs remain unique and effective and exactly what our clients want. 

Yes at the end of every program a feedback session and form is completed, but often it's when you get back to the comforts of home, the office or the country you are travelling to that you see or think of something that may help us continually improve.

Simply complete the quick and easy feedback post form and your comments will be in the system. Whilst we post your feedback for the benefit of others, only your first name, location, training program/service, comment and how you rated us will be displayed. For security and confidentiality reasons, consistant with our privacy policy, we shall never disseminate or publish your full name or organisation. Equally, in any comments you provide please do not name others by their surnames or name any other organisation.

Latest Posts

Date: 13.06.16

This forum has been closed until further notice for security reasons

Paper based feedback training forms are issued on all programs for your comments
Please contact us direct with any information to help us improve our products and services
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Date: 15.05.16
Name:
Kale ############
Location:
Program/Service:
Hostile Environment Training
Comments:
A brilliant training program, well organised, very comprehensive, professional instruction and a fun learning environment. We all gained an awful lot from the course, both skills and about ourselves. We are for more confidant about our work, travel, and how we will respond to incidents if they occur. It is so reassuring to know your team will be helping us if anything goes wrong. Thanks great week.


Reply if required:
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Date:
15.03.16
Name: J ######## ########## Exploration
Location:
Perth and Sydney
Program/Service:
Hostile Environment Training
Comments:
Excellent service and training adapted to our staff team and the challenges ahead. Very good quality information and insight delivered in a very slick and clever way to assist staff in crisis situations. We shall certainly be using more of your preventative and training services and hope we never need your response people. The insight into kidnapping trends, mistakes and succesful responses will stay with me and the other senior staff for ever. We have since changed many things about our operations. Thanks to all at TCG. #########
 

Reply if required:

 


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Date: 19.02.16
Name:
PK ############
Location:
Abuja, Nigeria
Program/Service:
Hostile Environment Awaerness Briefing
Comments:
Fast response by Consultant to undertake our needs in country. Awareness training and briefing for all stafff. Great content, very professional and very understanding. Highly reccomend!


Reply if required:

 


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Date:
12.11.15
Name:
Jono ###### Media
Location:
Oxford, United Kingdom
Program/Service:
Hostile Environment Training Course 7 days
Comments:
Just what we wanted, tailored to our team and the location work and risks. Fantastic program and great bunch of guys and girls. we all came away from this course as better team members with more confidance and a better understnading of risks and crisis response. Cheers guys.


Reply if required:

Pleased it was all to your expecatations. Safe trip all! DJ

 

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Date:
26.06.15
Name:
Maria, Paul H and Co 
Location: 
London, United Kingdom
Program/Service: 
Training/Briefing
Comments:
Visited our work place for a two day session on in country situations and how to mitigate risks. Excellent information, skills and price.




Reply if required:

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Date: 19.05.15
Name: Stuart and Team ##########
Location: New South Wales, Australia
Program/Service: Hostile Environment Training/HEAT
Comments: Very good, well set out, very realistic, good food, brilliant location, awsome instructors.



Reply if required:

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We are sorry our 'latest posts' entry system shall be off line for approximatly 4 weeks starting 19.03.15
Data error - system error 1331/a  13.03.15

Date: 11.01.15
Name:
J D Anderson ######
Location:
Scotland
Program/Service:
Hostile Environment Course
Comments:
I really enjoyed this program, very informative, very realistic.



Reply if required:
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Date: 19.10.14
Name: Caroline from Group ##########
Location: New South Wales, Australia
Program/Service: Hostile Environment Training/Photojournalism
Comments:
Very good, a lot to take on board, but deiliverd in a very clever way with lots of mind understanding and good real life scenarios. A bit scary at times, but what you need to prepare for these circumstances. Highly reccomend to anyone travelling andf working in dangerous regions. The team were great. Thanks. Caroline.




Reply if required:

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Date: 23.09.14
Name:
Rohan ##########
Location:
Wales, UK
Program/Service:
Hostile Environment Learning Program
Comments:
Just ideal! Very professional, very informative, very effective. Great set up!


Reply if required:

 

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Date:
11.08.14
Name:
Paul Deen ##### of ######
Location:
Melbourne
Program/Service:
Security training for overseas
Comments:
The whole course was excellent, and I have been made to do many over the years. By far the best for anyone working in dangerous places.

Reply if required:
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Date:
3.07.14
Name:
Brendan, Kyle and Ravindar from ##########
Location:
Perth, WA and Sydney NSW
Program/Service:
Hostile Environment and additional travel components for our role
Comments:
We all thought the course was excellent in all areas. Yes it was intense, but we can see now why it needs to be. We had all been on training before like this, but nothing as realistic and effective as these few days. We all see ourselves as risk aware operators, but we now feel even better prepared and the psychological stuff was brilliant. Highly reccomend this, just superb!



Reply if required:

 

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Date: 27.06.14
Name:
Janet O H
Location:
Melbourne
Program/Service: Hostile Environment Awarness Training
Comments:
The instructors were very good and the course content and structure excellent. I think some admin issues need improving around special catering as my special dietiary requirements were messed up on two occasions. I think we all gained a great deal from the week though and would reccomend it to anyone travelling or working away. 




Reply if required:

Admin - Sorry about the catering mix ups Janet. We will contact you off line to examine this failure further and resolve any issues in the future.

 

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Date:
13.06.14

Name: Louise and all of us at PLP
Location: Sydney, NSW, Australia
Program/Service: Hostile Environment Awarness Training
Comments:
An awful lot to take in and country Victoria can get very cold! We all enjoyed the training and feel far safer and better in control of our risks when working away now. The sleep disturbance at the end was a killer, especially for us three girls, but knowing our reactions and responses to the incidents had chnaged so effectively made it all worth while.    



Reply if required:
Sorry about the lack of sleep Louise, but all part of realistic testing and training under stressful situations. Pleased you all enjoyed it. DJ. TCG Instructor
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Date: 7.06.14
Name: John L
Location: Melbourne
Program/Service: Hostile Environment Awarness Training
Comments:
We had a great week and we have seen all the things we have been doing wrong. It was great for all my team and thanks to all the instructors and guest speakers. Awsome!



Reply if required:

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Date: 21.05.14
Name: Sarah
Location: Lagos
Program/Service: Travel Security Briefing Nigeria, Ghana, Burkina
Comments:
My partner and I engaged your services before an employment posting in Africa. Excellent day delivered at our home where we could fully engage with our consultant. His knowledge of hostile environments and safety was immense. Infact my only criticism would be information overload for one day.Informaton was delivered on kidnap risk, first aid, hostile environments etc.. in a calm non sensational way and both my partner and I felt significantly more better prepared for our new home. I never leave home without my escape pack!! I would highly reccommend this course for anyone preparing to travel or live in a country with signicant safety risks.



Reply if required:

Thanks Sarah we hope you settled in ok and all is well. We agree there is a lot to absorb in just one day, hopefully we can get you on a full course when you are next back in Australia.

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Date: 15.05.14
Name: Colin A W
Location: Port Headland Western Australia
Program/Service: Hostile Environment Safety and Security Training Perth
Comments:
Excellent 5 days. We had all been asking management at [edit removed a** security] for training like this after several close shaves on projects whilst away. Great course, and will make an enormous difference to how we all approach and manage our time overseas. This should be part of all the staff groups pre travel preperation and something management or unions should make happen.


Reply if required:

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Date:
10.05.14

Name: John
Location: Sydney NSW
Program/Service: Hostile Environment Course
Comments:
I was not sure it would be that useful to us as we have been travelling like this for years. How wrong was I It was very professional, we all learned so much and are now so better prepared, with greater confidence and an appreciation of the risks and systems to reduce them. We all returnd exhausted, physicallly and emotionally, but would like to thank all the training team for their insight, expertise and easy to learn style. Great fun too, we all want to do a refresher soon. Cheers John. 


Reply if required:
Thrilled it was all of some use, keep your cards with you, take care and never hesitate to shout from anywhere if you need advice.

Paul, Training Team, TCG
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Date: 09.05.14
Name: Admin
Location: London
Program/Service: Training
Comments:
Test, test, test, test 



Reply if required:
Admin, testing
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